Does not hold temperature
I purchased this item in hopes that it would keep my chocolate at working temperature longer to give me more working time. The chocolate slowly starts to cool down and becomes thick and hard to use. I reached out to customer services via email and was asked if I was using a thermometer which I was but did not receive a response after I replied. Unfortunately for me I am now outside of the return window and still have not had success with this machine. I would seriously consider purchasing another melter especially at the price these are being sold for even on sale. Hope this helps someone.
By Corey, CA on July 17, 2023