Hablamos
EspaƱol

Free Shipping + Free Returns on Qualifying Orders Details

Home  >> Return Policy
Return Policy
 We understand that, despite the best efforts of everyone involved in the ordering process, there may be a reason to cancel or modify your order, or even return a purchased item. Our returns policy explains your rights and obligations in these situations, as well as other important information.

Order Modification or Cancelation

 If you need to cancel an order, or to modify it in any way, please do so as soon as possible. You only need to: 

       Click the link labeled My Account located at the top right of the website page. This will allow you to view your orders and interact with them.

       If you require assistance, you can do so by calling 718-232-7044 or by emailing orders@bakedeco.com. Simply provide your order number and we’ll do our best to help.

Note that cancelation after an order has shipped is not possible. Any order or portion of an order canceled after it has been shipped is considered a return, and our return policy will apply.

 

Returns and Exchanges

Your satisfaction means a great deal to us. If you have purchased an item that no longer suits your needs, we are happy to return or exchange it within 30 days of delivery. We also make it simple to handle this process and you can reach us by phone, by email, or through our website. However, there are a few important things to know about our return and exchange policy:

 

       For items that are currently marked “in stock” we will provide you with a prepaid return label and issue a full refund for the purchase price, excluding items shipped with freight.

       If the product is listed as “available”, we will assess upto a 20% restocking fee, plus shipping charges (prepaid label will not be provided)

       We do not refund shipping costs.

       Any special order or custom made products are not refundable or returnable.

       All items must be in new, unused condition, with the original packaging.

       Requests for refund or return must be made within 30 days of delivery.

 

How to Request a Return or Refund

 

       Contact us by emailing orders@bakedeco.com or by calling 718-232-7044

       We’ll provide you with a return authorization number (RMA) and information about how to handle the physical return.

       You are responsible for packaging the item for return transit.

       The RMA will be valid for up to 15 days. Please ship the return/exchange within that window.

       We will issue you a refund amount within five business days of receiving the item.

       If you paid with a credit card, additional processing time may be required before the return shows in your account.

       Note that if you are exchanging an item, it will be billed as separate transaction.

 Note that you can also return an item in person by visiting our New York Store at 6103 15th Avenue, Brooklyn, NY 11219.

Top